As an author and graphic designer, I depend on using a computer. And so do most people. Whether you are an accountant, work with ads, or wanting to keep up to date with your friends through social media, we all need some kind of device to be connected or work with. But what brand should we get?
Since my father's passing, we started with Dell. They were good computers, but for some reason, I switched to HP. Both were great computers, but what I hated about HP was their support system: they had bots or virtual assistant. It was hard to find an answer to particular problems. These VAs don't understand questions at times and it got frustrating, but with Dell, you can actually contact them, even talk to them on the phone. So, yes they are worth it, but not if you need a repair.
Their Repair Depot makes it not worth it.
Last year, I bought a pc from a seller on Ebay. I had thought the laptop was new. It was an open box. Most dealers have pcs on display and when they don't anymore they sell them. I thought I was getting one of those, but I found out that the seller was an individual who had used this computer for six months. She had to sell it to pay the bills because the shutdown had put her out of business. I'm glad to help her and it was nice laptop. However, recently, I accidentally spilled water on the keyboards and some of the keys malfunctioned. I sent it into Dell for repairs. I knew if they find liquid damaged keys, they would charge me, but what they did was repair and told me the battery needed replacing. They found nothing wrong with the keyboards. Yeah right. If the keyboard didn't need repair then why did some keys malfunctioned? I doubt the battery was the problem. They even told me they repaired the keyboard yet they lied on the phone. And they sent me an email too in which I replied keep it because I wasn't going to pay them. If the battery was low it was because they caused the battery to become low, not me. They did not keep it. And I didn't not accept it back.
They refused to leave me alone
After sometime, they have tried to call me. It seems they have not got the message that I did not accept the computer back. They wanted to know if the problem was resolved. Haven't I told them that I was not going to pay them nor received the "unrepaired" computer back? I know it's not their fault that they sold me an used computer. I should have sent it back to the seller who sold it to me, but Dell could have recycled it. They could have saved postage. They didn't resolve any problems and I said no. Still they bugged me. They called and I blocked their number. Then they sent me a customer experience survey. If I filled it out, it would have been 1's. Not worth my time.
It's a matter of opinion.
This is my personal opinion. If you have a Dell computer and you are happy with it, then by all means keep it. I'm sharing my experience. Just this one advice for anyone looking for a pc: don't buy used or open box computer from anyone on Ebay. When they sent me the box to put the pc in, it was addressed to the original owner because it was still in her name. I should have just recycled the pc myself instead of wasting time with them, but this is a lesson learned. At least I know they aren't all together truthful. To be honest, as much as people depending on electronic devices, they are all made in China and all the reps seem to have an accent.
I now have a Lenovo. Acer is not as good as the other brands and Samsung is a little more expensive. I had a Lenovo Chromebook so why not?
Author of the Second Chance Series and owner of Unique Pen Press.